Staff moves in IT Operations
IT Operations is playing musical chairs this year after John White, formerly systems administrator, transferred to another company. Operations moved two current staff members to different positions and hired two new employees.
Steven Falls, previously computer lab manager, took White’s position, while former support analyst Justin McElhaney replaced Falls.
“The jobs are kind of along the same level, but with different sets of responsibilities,”
McElhaney said of the switch.
As a support analyst, McElhaney received calls or emails about specific technical issues, but as computer lab manager he won’t have that luxury.
“I won’t always get notified about problems,” he said.
“A lot of people don’t know who to talk to about technology.”
Instead, McElhaney will have to anticipate what problems might occur, and be ready to respond quickly and efficiently when they do.
With McElhaney’s relocation, two out of three support analyst spots at the Help Desk were left empty, as one position was vacated a year earlier but never filled. Operations took the opportunity created by White’s departure to hire Ayodeji Olukoya and Nathan Higgins as support analysts to fill the void at the Help Desk.
For Olukoya, the move was simply a step up in the same office. Before he graduated from Lee last year, he was a student worker at the Help Desk.
“As support analysts, we work on things that the student workers don’t have the knowledge or the legal rights to do,” Olukoya said.
Remember who’s in charge next time you have a technical problem. IT Operations will be there.